Returns & Exchanges
Due to the perishable nature of our handmade brittle, we are unable to accept returns; however, if your order arrives damaged or incorrect, we are committed to making it right.
1
Document the Issue
Take clear photos of the damaged packaging and the product within 48 hours of delivery to help us process your claim.
2
Contact Support
Email our customer care team at [email protected] with your order number and the photos of your shipment.
3
Quality Review
Our kitchen team will review your request within 2 business days to ensure our high-quality standards were not met.
4
Resolution
Once approved, we will immediately dispatch a fresh replacement batch or issue a full refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing